Introduction to Telecom: Voice and Data 2-day training seminar, $1,295 Onsite presentation available!

Overview

This recently updated telecom training course discusses many technical concepts involved in both voice and data networking. It is designed for individuals new to the telecommunications industry, new to a position, or in non-technical positions who wish to develop a basic understanding of the "how and why" of voice and data communications systems, networks and terminology; those who need to understand current networking alternatives and the impact of emerging technologies on business decisions and opportunities.

By participating in this training seminar, you will:

• Understand the communications industry structure, how it is changing, and how it affects competition, pricing and new services.
• Comprehend the basics of voice and data communications technology.
• Learn the differences between analog and digital transmission and why it is important for both voice and data.
• Study the components of voice networks, such as carrier switches, Routing, PBXs, SS7, T1 trunks, switched versus dedicated circuits, packet and wireless networks.
• Investigate private voice network design alternatives using tie-lines, Centrex, virtual private networks (VPN) and hosted services.
• Understand PBX features and voice traffic engineering
• Study the components of data networks such as modems, virtual circuits, hubs, switches and routers.
• Master the basics of local and wide area networks (LANs, WANs), including network bridging/switching and routing.
• Review the structure and capabilities of the public Internet and private Intranets.
• Demystify technologies such as Frame Relay, ATM, MLPS, Ethernet and TCP/IP and determine each technologies impact on network design, communication capabilities and Quality of Service (QoS).
• Investigate developments in access circuits such as DSL, Cable Modems, and wireless.
• Study the benefits, drawbacks and technology behind Voice over IP (VOIP) using IP PBXs, IP phones and Internet Telephony Service Providers (ITSP).
• Explore what is happening in voice/data convergence and its effect on network design.

Agenda

Industry Overview

• Brief History and Evolution of the Industry
• Regulatory Changes to the Public Network since the Telecom Act of 1996
• Current Structure of the Public Network
• Current Industry Trends (VOIP, Wireless services, Private Networks)

Network Components, Terms & Concepts

• Transmission Fundamentals: The Electromagnetic Spectrum, Frequencies, Modulation, Bandwidth vs. Capacity
• Types of Network Components and Circuits
• Nodes: switches, LAN hubs, routers
• Customer Premises Equipment (CPE)
• Digital Cross-connect Systems (DCS)
• Circuit Switched Networks, Packet Switched Networks and Dedicated Connections

Basic Voice Telephony

• Basic Voice Characteristics (Pitch Volume)
• Analog Voice Transmission
• Analog transmission concepts (bandwidth, modulation)
• Converting sound to 4 kHz analog signals
• Digital Voice Transmission
• Digital transmission concepts (capacity, bits-per-second)
• Converting sound to digital signals (PCM, CODECS)
• Compensating for Transmission Impairments (Attenuation, Noise, Delay, Jitter)
• Voice over IP (VOIP)

Backbone and Access Circuits

• Circuit Types
• Media : Unshielded Twisted Pair (UTP) & Shielded Twisted Pair (STP)—Up to “Cat 7”
• Media: Coaxial cable (coax) (Cat 5 and 7)
• Media: Radio (satellite, microwave, cellular) and Infrared
• Media: Fiber optics: multi-mode fiber (MMF) & single-mode fiber (SMF)
• Time Division Multiplexing (TDM) for Voice Connections: DS-1/T1
• The North American Digital Hierarchy (DS-0, DS-1/T1, DS-3/T3)
• The International Digital Hierarchy (E1, E3)
• Optical-based Digital Circuit Standards
• Synchronous Optical Network (SONET)
• The International Synchronous digital Hierarchy (SDH)
• Wave Division Multiplexing (WDM)
• Access: Subscriber Line Alternatives
• Access: Analog subscriber lines
• Access: ISDN: Integrated Services Digital Network (BRI,PRI)
• Access: High Speed Digital access lines: T1/E1, T3/E3 and SONET
• Access: Wireless services (Cellular, Wi-Fi, Wi-Max)

The Public Switched Telephone Network (PSTN)

• Basic Public Network Topology Post-MFJ
• Local and Long Distance Providers—Pre Telecom Act of 1996 (LECs, IXCs, OCCs)
• Effect of the Telecommunications Act of 1996
• Equal access procedures
• Call Processing and Signal System 7 (SS7)
• Migration from current PSTN network to IP based networks

Private Voice Networks

• Private Network Topologies
• Virtual Private Networks (VPN)
• PBXs (Analog, Digital and IP)
• Networked, distributed and wireless PBXs
• Centrex (CO-Centrex, IP-Centrex)
• PBX and Centrex Features
• Automatic route selection (ARS)
• Interactive voice response (IVR)
• Voice recognition systems
• Automated call distributors (ACD) and Contact Centers
• Principles of Voice Traffic Engineering including Grade of Service (GoS)

Introduction to Data Networking

• Voice vs. Data Communications Requirements
• Standards and Protocols: The OSI 7-layer Reference Model
• Detecting and Correcting Bit Errors
• Data Communications Using the PSTN
• Analog subscriber lines and modems
• ISDN data access
• Wireless data access

Virtual Circuit-based Wide Area Networks

• Contrast “Real” vs. “Virtual” Circuits
• The virtual circuit concept
• Advantages in network design, cost and management
• Modern Virtual Circuit-based Networks
• Standards and Protocols: IP, Frame Relay and ATM
• Adding Quality of Service (QoS) with MPLS and VPNs

Local Area Networks (LAN)

• Introduce Basic LAN Concepts and Terminology
• Distance Limitations
• Connectionless communications
• LAN equipment: CPE, hubs, Network Interface card (NIC)
• Ethernet LAN Fundamentals: Ethernet frame format, MAC address and the CSMA/CD access standard
• Shared media vs. switched hubs, broadcast vs. multicast
• Available bit rates of: 10M, 100M, 1G and 10G Ethernet
• Other LAN Topologies and Protocols: Wireless Ethernet, Metro Ethernet, Token ring and FDDI

Connectionless WAN Networking: Routers and The Internet

• Routers and WAN Connectionless Networking
• TCP/IP Protocol Stack
• Address Resolution Protocol (ARP)
• IP-based Networks (Internets, Intranets)
• The Public Internet
• Internet Service Providers (ISPs)
• Network Access Points (NAPs)
• Access alternatives (PSTN, DSL, cable, Enterprise Intranets)
• Developments in High-speed Internet Access
• Asymmetrical Digital Subscribe Lines (ADSL)
• Symmetrical Digital Subscriber Lines (SDSL)
• Cable modems

Network Convergence: Voice and Data

• Voice Compression Technology—“Packet Voice”
• Packet Voice Issues
• Subscriber Line Access Convergence
• Voice over cable
• Wireless developments (2.5G and 3G)
• Voice over Frame Relay (VoFR) and ATM (VoATM)
• Voice over IP (VOIP)
• IP-enabled PBXs, IP PBXs, IP phones and media access gateways
• IP voice quality of service (QoS) issues (delay, jitter, packet loss)
• Multiprotocol Label Switching (MPLS)—an IP “virtual circuit”
• Internet Telephony Service Provider (ITSP)

Registration Fees
The per student registration fee for this seminar is $1,295, and includes the seminar, course materials, and morning and afternoon refreshments.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule

June 9-10	New York, NY	Sheraton Towers ()
June 23-24	Chicago, IL	Hard Rock Hotel ()

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Class begins at 9:00 AM and ends at 5:00 PM.  Please arrive at 8:30 the first day to sign-in and meet fellow attendees.

Payment is due prior to the conference.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $400, toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

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