Excellent customer service isn't just an art - it is also a science. It goes far beyond human nature and a good attitude, into important communication, transaction and leadership skills that any business can put into practice. This groundbreaking book will give you a whole new perspective on excellent customer service and the factors that drive it.
Delivering Legendary Customer Service, Seven Steps to Success is your guide to creating the same great service experience as the world's customer service leaders, every single day, one day at a time. It looks at the best practices of legendary customer service in a step-by-step program that you can put right to work in your own organization:
The seven steps in this book are a blueprint for building a total service culture, and gaining the market success and personal growth that come with it.
Table of Contents
Section I. Customer Skills
Section II. Team Skills
Section III. Personal Skills
Summary - Delivering Legendary Customer Service in Your Business
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Last modified March 23, 2006