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Overview
In two witty, fast moving cassette tapes packed with winning tips and techniques
- and featuring a wide range of personalities - Ron Zemke shows you how to
be simply great on the telephone. With a detailed, interactive workbook to
support your learning, Knock Your Socks Off Service on the Phone gives you
the confidence and ability to:
Practical exercises and real-world examples continue to reinforce your learning and "nail down" the powerful techniques that will multiply your telephone effectiveness many times over. Table of Contents
1. Effective Telephone Communications
2. Fabulous Fundamentals
3. Mastering Technology
4. Making a great impression
5. Successful selling
6. Personal Productivity
7. When It's the Worst: Irate Callers
8. Personal Action Planning
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Tel: (708) 246-0320 Fax: (708) 246-0251
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Last modified October 23, 2001
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