Management and Leadership Skills for New Managers
4-day training seminar, $2,295
Dates, Locations and Registration


Overview

This management training course presents essential knowledge required to handle various communication and leadership challenges faced by a new manager. Being an effective leader requires not only excellent technical skills, but also interpersonal and management skills. The four day intensive training will prepare you to identify and utilize your unique leadership style, understand the attitudes and abilities of your employees, give proper feedback, be a good coach, build and maintain an effective team, and motivate.

By attending this training seminar you'll learn:

  • The roles of a new manager
  • Discover your responsibilities as a supervisor or new manager as they relate to planning, executing, and monitoring your duties
  • Learn how to avoid micro-managing-the number one mistake of new managers
  • Utilize the Myers-Briggs Personality Indicator to understand the 16 combinations of personality types.
  • Gain an understanding of the communication loop and how to avoid obstacles to effective communication
  • Gain the skills needed to master active listening
  • Learn how to conduct performance reviews and provide effective feedback

Who Would Benefit
Management and Leadership Skills for New Managers training course is ideal for those who are or will be responsible for managing staff or consultants; project managers; new supervisors; or any supervisor with less than 5 years of experience.

Agenda

1. Roles and Responsibilities of a New Manager

  • Roles and responsibilities
  • The three functions of management
  • Avoiding micro-management

2. Leadership

  • How to lead a team

3. Interpersonal Communications Skills

  • Communications model
  • Effective interpersonal communication

4. Effective Listening

  • Listening with understanding

5. Performance Management

  • How to give effective feedback
  • Coaching
  • Principles of performance management
  • Discipline

6. Myers Briggs Personality Type Indicator

  • Myers-Briggs Personality Type Indicator
  • How the personality types work together

7. Dealing with Conflict

  • Understanding conflict

8. Dealing with Difficult People

9. Creating and Managing Effective Teams

  • Team building
  • Effective and ineffective teams
  • Team rules, roles, and behaviors
  • Phases of team development

10. Motivation

  • Motivating your under-performers
  • How to motivate staff

11. Delegation

  • Delegate menial tasks so they get done
  • Delegate the tough, important jobs

12. Time Management and Priority Setting

  • Negotiating priorities with your boss
  • Learning to negotiate NO!

13. Stress Management

  • Recognizing the signs and symptoms of stress
  • Build a stress plan for work

Case Studies and Exercises

Case Study 1: Roles and Responsibilities of a New Manager

  • Exercise 1: Management Skills Self Assessment

Case Study 2: Leadership

  • Exercise 1: Leadership Orientation
  • Exercise 2: Leadership Effectiveness Effective Leadership Scoring
  • Exercise 3: Leadership

Case Study 3: Management Situations

Case Study 4: Interpersonal Gap

  • Exercise 1: Gap Exercise
  • Exercise 2: Your Own Gap
  • Exercise 3: Interpersonal Communication Skills

Case Study 5: Effective Listening

  • Exercise 1: Active Listening Quiz

Case Study 6: Performance Management

  • Exercise 1: Performance Management Feedback #1
  • Exercise 2: Performance Management Feedback #2
  • Exercise 3: Coaching #1
  • Exercise 4: Coaching #2
  • Exercise 5: Performance Review Statements

Case Study 7: Motivation

  • Exercise 1: Motivational Self-Assessment
  • Exercise 2: Motivation

Case Study 8: Myers-Briggs Personality Type Indicator

  • Exercise: Myers-Briggs Type Indicator

Case Study 9: Creating and Managing Effective Teams

  • Exercise 1: Managing Teams
  • Exercise 2: Wilderness Survival Case Study
  • Exercise 3: Integrity Team Breakdown

Case Study 10: Dealing with Conflict

  • Exercise 1: Conflict Management

Case Study 11: Dealing with Difficult People

  • Exercise 1: Difficult People

Case Study 12: Time Management and Priority Setting

  • Exercise 1: Time Temperaments
  • Exercise 1 (cont.): Scoring Analysis to Time Temperaments
  • Exercise 2: Managing Time Wasters
  • Exercise 3: Time Management In-Basket
  • Exercise 4: Time Management Chart

Case Study 13: Delegation

  • Exercise 1: Delegation Case Study
  • Exercise 2: Do You Need to Delegate More?

Case Study 14: Review: Back to Work Action Plans

  • Exercise 1: Back to Work Action Plans

Registration Fee and What's Included
The per student registration fee for this seminar is $2,295, and includes the seminar, course materials, breakfast, and morning and afternoon refreshments.

Class begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than a week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate.

To register, click on the "Book Now" button or please call (708) 246-0320

Class Schedule
Sept 9-12 Morristown, NJ Morristown Offices (Location Information)
Sept 16-19 Washington, DC Arlington Training Center (Location Information)
Sept 23-26 Orlando, FL Microtek (Location Information)
Oct 7-10 Atlanta, GA Atlanta Training Ctr (Location Information)
Oct 14-17 Chicago, IL Schaumburg Offices (Location Information)
Oct 21-24 Boston, MA Microtek (Location Information)
Oct 28-31 Los Angeles, CA Microtek (Location Information)
Nov 4-7 San Jose, CA Santa Clara Offices (Location Information)
Nov 11-14 New York, NY New York Office (Location Information)
Nov 24-27 Toronto, ON Toronto Center (Location Information)
Dec 2-5 San Francisco, CA Microtek (Location Information)
Dec 2-5 Raleigh, NC Cary Training Ctr (Location Information)
Dec 9-12 Dallas, TX Irving training Ctr (Location Information)
Dec 16-19 Washington, DC Arlington Training Center (Location Information)
Dec 16-19 Chicago, IL Schaumburg Offices (Location Information)
Jan 26-29, '09 Toronto, ON Toronto Center (Location Information)
Feb 3-6, '09 Atlanta, GA Atlanta Training Ctr (Location Information)
Feb 10-13, '09 New York, NY New York Office (Location Information)
Feb 16-19, '09 Washington, DC Arlington Training Center (Location Information)
Feb 23-26, '09 San Jose, CA Santa Clara Offices (Location Information)
Mar 2-5, '09 Chicago, IL Schaumburg Offices (Location Information)
Mar 10-13, '09 Morristown, NJ Morristown Offices (Location Information)
Mar 16-19, '09 Dallas, TX Irving training Ctr (Location Information)
Mar 17-20, '09 Ottawa, ON Ottawa Training Ctr (Location Information)
Mar 24-27, '09 Orlando, FL Microtek (Location Information)
Mar 30-Apr 2, '09 Toronto, ON Toronto Center (Location Information)
Mar 31-Apr 3, '09 Raleigh, NC Cary Training Ctr (Location Information)

Click here to learn about Click here to see the entire seminars calendar, dates & locations


Payment is due prior to the seminar.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $400.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $400 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

Seminar agenda subject to change.

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The Resource Center for Customer Service Professionals LLC
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  Tel: (708) 246-0320   Fax: (708) 246-0251

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Last modified August 26, 2008