The Certified Virtual Support Professional on-line training course is our exclusive preparatory program for remote service and support agents, analysts, and service professionals. The course imparts best practices for servicing customers from remote locations. Topics covered include the role of the virtual support professional, communication channels, use of remote communication technologies, team dynamics, self-management, and how to stay motivated and feel like a part of the team.
Participants in this training seminar will learn:
The per student registration fee for this seminar is $249 and includes online course, course materials, and certificate of completion.
To register, follow the "Book Now" link or please call (708) 246-0320
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of 300. Or, you may transfer your registration to another member of your company at no additional charge. Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $300 toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.
Seminar agenda subject to change.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2008-2012 Resource
Center for Customer Service Professionals LLC. All rights reserved.
Last modified February 8, 2012