Telecommunications Fundamentals
5-day training seminar, $2,695
Dates, Locations and Registration


Overview

This comprehensive telecom training course provides knowledge on the structure, architecture, components, standards, and design of modern voice/telephony networks. You will learn how to evaluate existing technology options to determine which will best meet your organization's data and telephony requirements, from mature digital transport/access services to emerging voice and data services using voice over packet technologies (VoIP, VoFR, VoATM, etc.).

The seminar also presents an in-depth understanding of the world of carrier data services: types, architectures, and capabilities tied to current advancements of service offerings. Learn why packet-switched networks are more efficient than circuit-switched networks and applications and hosting services common in today's enterprise networks. See how legacy technologies and services (e.g., Frame Relay and ATM) integrate with newer technologies to provide backward compatibility for existing services. Understand how Virtual Private Networks (VPNs) provide data security and offer convenient options for enterprise networks, and how Metro Ethernet services are changing the way customers cost effectively access carrier networks.

The technology, marketplace, and regulatory structure of telecommunications are in a continuous state of transition. This training will ensure that you fully understand the service options available to your organization, and how voice technologies integrate into your existing data networks.

You'll Learn

  • Enterprise connections (VoIP Islands) to the PSTN
  • Routing calls with ENUM
  • Wireline and wireless providers
  • Codecs and voice compression
  • Wireless mediums such as FSO, mobile cellular, and satellite systems
  • Using fiber for local loop connections
  • Broadband services: DSL, FTTP, PONs, and FSANs
  • 911 and E911 service comparison
  • Wave Division Multiplexing (WDM)
  • Different types of NATs
  • VoIP defined including SIP, H.323, QoS, RTP, and NAT
  • Carrier Data Services: Frame Relay, ATM, and MPLS
  • Compare Ethernet services (E-Line vs. E-LAN)
  • IPTV video technology
  • 3G mobile wireless services (HSDPA, EV-DO, PoC)
  • Fixed Mobile Convergence (FMC) service offerings
  • WiMAX services and technology
  • Functions and architecture of the IP Multimedia Subsystem (IMS)

Who Needs to Attend
Telecommunication Fundamentals training course is essential if you are new to the industry, have experience in data networking and are in the process of converging your telephony and data network infrastructures, or are responsible for implementing or supporting telephony services. This course is also highly recommended for voice professionals needing data training, consultants, executives, IT managers, marketing/sales staff, and network analysts, designers, engineers, and technicians.

Agenda

1. The Current State of the Telecom Industry

  • Evolution of Analog Phone Service
  • Circuit Switching
    • The Public Switched Telephone Network (PSTN)
    • Analog Telephone In-Band Signaling
    • End-to-End Local Connections
  • Signaling System 7 (SS7)
    • Call Routing over a Long Distance Network Using SS7
    • SS7 Architecture
  • Enterprise Voice Connections
    • Enterprise Connections to the PSTN
    • Connecting VoIP Islands
  • VoIP Networks
    • Packet Network Signaling Protocols
    • VoIP Trunking Services
    • IP Telephony Service Providers (ITSPs)
    • Routing Calls with Electronic Numbering (ENUM)

2. Telecom Service Providers

  • Market Phases of AT&T
  • The U.S. Telecom Market: 1984 to 1996
  • The U.S. Telecom Market: 1996 to Present
    • The Telecom Act
    • AT&T's Bid to Re-enter Local Service
    • Local and Long Distance Carrier Acquisitions & Mergers
    • Independent Carriers in the U.S.
    • Internet Telephony Service Providers (ITSPs): U.S. VoIP Market Share
    • Multiple System Operators (MSOs)
  • Mobile Wireless Operators
    • GSM Mobile Wireless
      • AT&T
      • T-Mobile
  • CDMA Mobile Wireless
    • Sprint Nextel
    • Verizon
    • Other CDMA Mobile Wireless Operators

3. Digitizing Voice

  • Frequency Ranges Related to Human Communication
    • Human Speech Explained
  • Digitizing Voice Signals Using Codecs
    • Sample Rates for Digitizing Waveforms
    • Coding the Signal
    • Transmitting the Signal
    • Decoding the Signal
  • Voice Compression
    • Synthesizing Speech
    • Silence Compression (SC)

4. Communication Mediums and Multiplexing

  • Communication Mediums
    • Copper Mediums
    • Fiber Mediums
      • Multi-Mode Fiber Coupled with LEDs
      • Single-Mode Fiber Coupled with Lasers
      • Photo detectors
  • Wireless Mediums
    • Free Space Optics (FSO)
    • Cellular Networks
    • Microwave Communications
      • Parabolic Antennas
  • Satellite Communications
    • Geosynchronous Earth Orbit (GEO)
    • Low Earth Orbit (LEO)
    • Highly Elliptical Orbit (HEO)
  • Satellite Communication Services
    • Satellite Phone Service
    • Satellite Radio Services
  • Multiplexing
    • Frequency Division Multiplexing (FDM)
    • Time Division Multiplexing (TDM)
    • Wave Division Multiplexing (WDM)
  • Air Interfaces
    • Frequency Division Multiple Access (FDMA)
    • Time Division Multiple Access (TDMA)
    • Code Division Multiple Access (CDMA)

5. Carrier Access: Customer-to-Carrier Connections

  • ISDN Basic Rate Interface (BRI)
  • T1 (DS1)/E1 used for Digital Trunking
    • T1 Digital Access for Enterprise Networks
    • T1 (DS1) Frame Format (North American Standard)
    • E1 Frame Format (Global Standard)
  • Distance Limitations for Digital Signals
  • T3 (DS3)/E3 used for High-speed Connections
  • SONET/SDH Optical Network Connections
  • Using Fiber connections for the Local Loop
    • Fiber-in-the-Loop (FITL)
    • Fiber-to-the-Curb (FTTC)
    • Fiber-to-the-Premise (FTTP)

6. Broadband Access

  • Broadband Applications
  • Digital Subscriber Line (DSL) Service
    • "User-Installed" ADSL Service
    • ADSL2 and ADSL2+
    • Very-high-speed DSL (VDSL) and VDSL2
  • FTTP
    • Broadband Passive Optical Network (BPON)
    • Gigabit Passive Optical Network (GPON)
    • Ethernet Passive Optical Network (EPON)
  • Passive Optical Networks (PONs)
    • Fiber Topologies for PONs\
    • PON Example: Verizon's FiOS (Fiber Optic System)
    • PON Architecture with RF Video Overlay
    • PON Downstream
    • PON Upstream
    • TDM Business Services over GPON
  • Full Service Access Networks (FSANs)
  • Cable Modem Service
    • Broadband Cable Standards
    • Cable Modem Service
    • Current Cable Network Architecture
    • New Cable Network Architecture

7. Enterprise Networks

  • Corporate Phone Systems
    • Electronic Key Systems
    • Private Branch Exchange (PBX) Ports and Connections
  • PBX Trunking
    • Identifying callers from outside the organization
    • ISDN Primary Rate Interface (PRI)
    • Comparing ISDN PRI with QSIG
  • Enterprise VoIP
    • Circuit-Switched PBX with VoIP Trunking
    • Integrated IP-PBX
    • IP-PBX Environment
  • 911 and E911 Service Comparison
    • Standard 911 Service Deficienc
    • Enhanced 911 (E911) Highlights
    • E911 in a Day-to-Day Environment
  • Converged Hosted Services
  • Remote Access Services for Enterprise Networks

8. Carrier Transport Services

  • How Synchronous Optical Network (SONET) Works
    • Introduction to SONET
    • SONET/Synchronous Digital Hierarchy (SDH) Multiplexing Rates
    • SONET Frame Structure
  • Using SONET for Carrier Backbones
    • Interconnecting SONET Networks
    • Using Virtual Tributaries for T1 Provisioning
  • Solving the Back-to-Back Multiplexer Problem
    • Legacy DS3 Multiplexers and Trunking Systems
    • Add/Drop Multiplexers (ADM)
  • Wave Division Multiplexing (WDM) Systems Defined
    • Using WDM
    • Optical Spectrum and Fiber Characteristics
    • Coarse WDM (CWDM) Channels
    • Dense WDM (DWDM) Channels
    • Using DWDM for Regional Backbone Networks
    • Optical Protection for WDM

9. Data Communications and Packet-Switched Networks

  • Network Protocols Compared
    • The Original Network Protocol for Data Transmission
    • Transmission Control Protocol/Internet Protocol (TCP/IP) Networks
  • Relationship Between Protocols for TCP/IP
  • Data Link Layer Protocols
    • Packaging a Message with TCP/IP using Ethernet at the Data Link Layer
    • Data Link Layer Addressing for LAN Interfaces
    • Comparison of Ethernet Hubs and Switches
    • Ethernet Switching Explained
  • Transporting Data Between Networks
  • Types of Interconnected Networks
  • Public and Private IP Addressing
    • Connecting Enterprise Networks to the InternetIP
    • Addressing: Public and Private
  • Network Address and Port Translation
    • Network Address Translation (NAT)
    • Network Address & Port Translation (NAPT)
    • Interconnecting Networks Using NAT
    • Different Types of NATs
      • Full Cone
      • Restricted-Cone
      • Port Restricted-Cone
      • Symmetric

10. Migrating Voice from Circuit- to Packet-Switched Networks

  • IP-PBXs in VoIP Networks
    • IP-PBXs for Enterprise Networks
    • IP-PBX Systems
  • Unified Communications
    • Device Independent Applications
    • Presence Information for SIP Networks
  • Signaling Protocols Used for VoIP
    • H.323
    • H.225
      • H.245
    • Session Initiation Protocol (SIP)
      • Session Description Protocol (SDP)
    • H.248/MEGACO
  • Media Transport & QoS Measurements
    • Media Transport: Real-time Transport Protocol (RTP)
    • Quality-of-Service (QoS) Measurements: Real-Time Control Protocol (RTCP)
    • Payload Types for RTP Media Sessions
  • Session Initiation Protocol (SIP)
    • SIP Overview
    • SIP Clients and Servers Defined
    • SIP Registration
    • Using a SIP Proxy/Registrar (Location Server)
  • QoS
  • Security with SIP and RTP
    • SIP Security
    • Secure RTP (SRTP)
  • VoIP & NAT Traversal
    • The Problem with VoIP and NAT Traversal
    • Simple Traversal of UDP Through NAT (STUN)
    • Traversal Using Relay NAT (TURN)
    • Interactive Connectivity Establishment (ICE)

11. Carrier Data Services

  • IP-Based Routing
    • How Routers Route IP Packets
    • Routing IP Packets Between Networks
    • Customer Routing Table Examples for IP Routed Networks
    • Customer Routing Table Examples for Connecting to Frame Relay Networks
  • Frame Relay
    • Switching Frames Through the Network
    • Connecting to a Frame Relay Network
    • Data Link Connection Identifiers (DLCIs)
    • Using ATM as a Backbone for Frame Relay
  • Asynchronous Transfer Mode (ATM)
    • Defining ATM
    • ATM Cells
    • Virtual Path and Channel Identifiers
    • ATM QoS Parameters
    • Summary of ATM Service Categories
  • Multiprotocol Label Switching (MPLS)
    • Introduction to Label Switching
    • MPLS Terminology and Components
    • Establishing an MPLS Tunnel
    • Using the MPLS Tunnel

12. Ethernet Services

  • Carrier-Grade Ethernet Speeds
  • Key Attributes to a Carrier-Grade Ethernet Service
  • Comparison of Ethernet Services
    • E-Line: Point-to-Network
    • E-Line: Point-to-Point
    • E-LAN: Multipoint-to-Multipoint
  • Network Topologies used for Ethernet Services
  • Scaling Ethernet for Carrier Networks
    • Q-in-Q
    • Virtual LAN (VLAN) Tags
    • MAC-in-MAC
  • Ethernet over MPLS
  • Provider Backbone Transport (PBT)

13. Remote Access Virtual Private Networks (VPNs)

  • Types of VPNs
  • Internet-Based Remote VPNs
  • Internet Protocol Security (IPSec)
    • Encryption Modes for IPSec: Transport and Tunneling
  • Secure Sockets Layer (SSL)
    • How SSL Works
  • Wireless Remote Access VPNs
  • Mobile VPNs

14. Video Technology and Services

  • Video Services and Equipment
  • Analog & Digital Television Standards
  • Video Codecs
  • Video Conferencing Solutions
    • Integrated Services Digital Network (ISDN) Video Applications
    • Web-Based Video Conferencing
  • Internet Protocol Television (IPTV)
  • Mobile Video Services

15. Current Mobile Wireless Services

  • Cellular Networks
    • The Concept of Cellular Networks
    • Call Initiation and Handoff (Handover) Between Adjacent Cells
    • Growth of Cellular Services: 1985 - 2005
  • Global Frequency Spectrum Allocations
  • The Evolution of Cellular Standards and Technology
  • GSM/GPRS/EDGE Networks
  • International Mobile Telecommunications-2000 (IMT-2000)
  • Universal Mobile Telecommunications System (UMTS) Standards
  • CDMA2000 Standards
  • Mobile Radio Technologies
    • High-Speed Overlays: HSDPA & EV-DO
    • Push-to-Talk over Cellular (PoC)
  • Subscriber Identity for Mobile Networks
    • Universal Integrated Circuit Card (UICC)
      • Subscriber Identity Module (SIM)
      • Universal SIM (USIM)
    • Removable User Identity Module (R-UIM)
    • International Mobile Subscriber Identity (IMSI)

16. Fixed Mobile Convergence (FMC)

  • FMC Defined
  • Seamless Roaming & Handover
  • Unlicensed Mobile Access (UMA)
  • Generic Access Network (GAN) Modes of Operation
    • GERAN-Only
    • GERAN-Preferred
    • GAN-Only
    • GAN-Preferred
  • Wireless Operator's Strategy for FMC
  • Securing FMC
  • Multi-Play Service Offerings
  • Service Rollout for FMC
    • FMC Implementation - Home Zone Operation
    • Application Benefits of FMC
    • Possibilities for Future Modes of Operation Incorporated in FMC

17. Worldwide Interoperability for Microwave Access (WiMAX)

  • WiMAX Services & Technology Defined\
  • Broadband Options and Service Consolidation
  • Network Topology and Spectrum Used
  • 802.16 Broadband Wireless Access (BWA) Standardization
  • Mesh Networks
  • Markets for WiMAX
  • WiMAX and QoS

18. IP Multimedia Subsystem (IMS)

  • Reasons, Functions, and Architecture of IMS
    • Carrier Adoption of IMS
    • Initial Development of IMS GSM/UMTS Standards
    • Connecting Users with Applications and Services
    • The IMS Architecture Defined
  • Applications and Services Supported
    • PoC
    • Unified Messaging
    • Instant Messaging (IM)
    • Web-Based Audio/Video Conferencing
  • Reusable Framework
    • Application Requirements
    • Simplified Access to Services
  • Broadband Access Services and IMS

Appendix A: The World of Global Communications

  • How the Growth of Fiber Installations has Changed the Telecom Industry
    • Cabling the Planet
    • How the Dot-Com Bust Affected the Industry
    • Why Internet Bandwidth is Cheap Compared to Traditional Networks
  • How Economic Growth of India and China Impacts the Telecom Industry
  • Growth in e-Commerce to Broadband Subscribers Compared
  • Global Statistics of Mobile Subscriber Saturation Rates
  • The Fast-Growing VoIP Market

Demonstrations:

1. SIP proxy server demonstration.
Examine the features of the OnDO SIP server running on Microsoft Windows. Once SIP clients are connected, calls are placed showing how the proxy server works.

2. Features of an Open Source IP-PBX.
See the features of Asterisk@Home running Microsoft Windows using a VMware player. Once SIP clients are connected, calls can be placed showing how the system works. Voice mail capabilities of the IP-PBX are also demonstrated.

3. Configure a SIP softphone to register with a SIP proxy server or IP-PBX.
Learn how to configure the X-Lite and sipXphone for registration with the SIP proxy or Asterisk IP-PBX. View the registration on the SIP proxy server or IP-PBX and using Ethereal packet capture software.

4. Make a call from one softphone to another using a SIP proxy server or IP-PBX.
See how calls are placed between softphones once they are registered to a SIP proxy or IP-PBX. Different codecs are used to compare the voice quality of calls between softphones.

5. Place a video call between PCs with a video conference client.
Observe the eyeBeam video client place calls to another video client connecting through a SIP proxy server or IP-PBX.

6. Connect a VoIP (hard) phone to an Ethernet network and configure it.
Examine how a Sipura VoIP phone is configured with a SIP proxy server and

7. Place calls between two VoIP phones, then between a VoIP phone and a softphone.
See how calls are placed between two Sipura VoIP phones and between the VoIP phones and the softphone clients running on PCs. Learn how various codecs are used to test the voice quality of the calls.

8. Wideband audio vs. voice over the telephone network.
With Adobe Audition, examine the difference between wideband audio and voice over the telephone network. Examine the waveform and view the sample points being created by the software.

9. Packet capture demonstration.
Using Ethereal, observe how the phone registers with the SIP server and how SIP signaling works through packet capture.

Registration Fees
The per student registration fee for this seminar is $2,695, and includes the seminar, course materials, and morning and afternoon refreshments.

Class begins at 8:30 AM each day and concludes at 4:30 PM unless otherwise directed. Please arrive early on the first day to sign-in and meet fellow attendees. If you register less than a week in advance of a class, please bring your confirmation letter. Business casual attire is appropriate.

To register, click on the "Book Now" button or please call (708) 246-0320

Seminar Schedule
May 12-16 Atlanta, GA Atlanta Training Ctr (Location Information)
May 19-23 Boston, MA Microtek (Location Information)
June 2-6 San Jose, CA Santa Clara Offices (Location Information)
June 9-13 Orlando, FL Microtek (Location Information)
June 16-20 Washington, DC Arlington Training Ctr (Location Information)
June 23-27 Houston, TX Texas Training Center (Location Information)
July 21-25 New York, NY New York Offices (Location Information)
July 28-Aug 1 Toronto, ON Toronto Training Ctr (Location Information)
Aug 4-8 Washington, DC Arlington Training Ctr (Location Information)
Aug 11-15 Raleigh, NC Cary Training Ctr (Location Information)
Aug 18-22 Los Angeles, CA Microtek (Location Information)
Aug 18-22 Atlanta, GA Atlanta Training Ctr (Location Information)
Aug 25-29 Sacramento, CA E-Business (Location Information)
Aug 25-29 Morristown, NJ Morristown Offices (Location Information)

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Payment is due prior to the seminar.

Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $500.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants canceling within fourteen days of the seminar will receive training credit, less administrative fees of $500 toward any other Resource Center seminar.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.  As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.

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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2003-2007 Resource Center for Customer Service Professionals, LLC.  All rights reserved.
Last modified April 16, 2008