||Powerful Performance Appraisals: How to
Set Expectations and Work Together to Improve Performance, by
Karen McKirchy, 125 pages, 1998, $12.99
Are you tired of going through the same old motions every year when it's
time to do performance appraisals? This book is a positive and practical
guide that can help you breathe new life and purpose into the process of
evaluating your employees.
With Powerful Performance Appraisals, you'll get easy-to-follow
instruction and abundant, real-life examples and situations that will help
Create a more positive and productive work environment.
Use appraisals to motivate employees to greater levels of performance.
Empower employees to take charge of needed improvements.
In short, you'll learn the secrets of performance appraisals that charge
your employees with the enthusiasm to do more of what you want them to do.
You'll learn not only what you should do when conducting performance appraisals,
but how you should do it, including:
Proven steps to preparing for effective performance appraisals.
Getting employees to "buy in" and design solutions to your problems.
Using the tools that motivate and get results.
And dozens of concrete suggestions for avoiding the pitfalls and improving
the process every step of the way!
With Powerful Performance Appraisals you can learn the step-by-step
secrets to making your performance appraisal process matter.
Table of Contents
How to Create "Same-Side-of-the-Desk" Thinking
The Performance Appraisal System
The Performance Interview
The Performance Appraisal Face-to-Face
Improving Performance Appraisal Interviewing Skills
Forms, Practices, and Checksheets
Help Desk Books
Knock Your Socks
Help Desk Institute
Call Center Monitoring
Bargain Books (50% off!)
Email the Librarian
Ways to Order
The Resource Center for Customer Service
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Tel: (708) 246-0320 Fax: (708) 246-0251
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Customer Service Professionals. All rights reserved.
Last modified January 1, 2004