Help Desk Books
Historically, the use of telephone in business is often viewed as a secondary activity -- telemarketing is an add-on task for the marketing department; telecommunications is a field entrusted mainly to computer professionals. This book focuses the variety of areas where the phone can be more fully integrated. Whether you are a senior manager or an operational practitioner, this book provides up-to-date information in an easy reference format.
Table of Contents
Part I: Practical Telebusiness and the Company Plan
Part II: Practical Telebusiness and the Management Plan
Part III: Practical Telebusiness and the Telemarketer
The Resource Center for Customer Service
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Last modified January 4, 2004