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Most dictionaries are updated every 10 to 20 years. Not this one. Newton and his staff update this dictionary every day of the year and issue a new, expanded, fixed, improved, and updated edition every year.
What's new? This year telecom is passing some major milestones. There are more cell phones in the world than landlines. There'll be more WiFi wireless deployed than in any other year. More broadband connections will be installed than ever before. More industries will change their sales model from personal selling to Internet selling. More sales will be conducted on the Internet than in any other year. More calls will be answered and successfully handled by more call centers than ever before. More video, audio and data conference calls will be handled over the Internet than in any other year. More investors will tune into Internet web conferences to learn more about the companies they own. More new telecom technology will be deployed this year -- from gigabit Ethernet to SF1-5. And more companies will discover telecom and the Internet as keys to their customer service. That's the good news.
The even better news is that it's now easy to stay on top of this ever-changing industry. The 19th updated and expanded edition of the best-selling Newton's Telecom Dictionary explains all of these developments and rapidly evolving technology. This book serves as the world's favorite reference book on telecom, data communications, networking, computing and the Internet, with sales exceeding 600,000 copies. With over 21,000 definitions the 19th edition of Newton's Telecom Dictionary weighs in at over four times larger than any other telecom and IT dictionary, and includes wireless, broadband, intranet, e-commerce and IT terms.
According to Discount Long Distance Digest, this dictionary "truly belongs on the bookshelf of everyone in the telecom industry. It's worth every penny, and is pound-for-pound the best telecom book we have seen."
Harry Newton, the author, deliberately wrote Newton's Telecom Dictionary not as a technical book, but as a business book. Newton explains technical concepts in non-technical language that anyone in business can understand. This has made the book an essential reference tool to anyone writing or reading sales proposals or managing telecom systems and services.
This edition includes 4 bonus sections:
Table of Contents
The Resource Center for Customer Service
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Last modified September 30, 2003