Help Desk Books
Call Center Management Review recently conducted the first-ever focused survey to uncover key data on current monitoring practices and policies. This 50+ page final report includes detailed finding, charts/tables highlighting key data and written comments from the 735 plus call center management respondents. It includes CCMReview's special issue: Monitoring and Coaching.
Table of Contents
5. Call Center Management Review's Special Issue: Monitoring and Coaching.
The Resource Center for Customer Service
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Last modified January 13, 2005