Overview If you are a Helpdesk or Support manager, senior technician, or I.T. manager, this book is aimed at you. The "How To" book that every I.T. department needs, it will help turn your helpdesk into a company asset. This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for:
Table of Contents
1. Defining computer user support |
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