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The Call Center Professional Training Video
Library with Jon Anton and Richard Feinberg, 8 DVDs, $380 (or sold separately at $55.95 each). Facilitators' guide containing slide prints for all modules, sold separately (below) $160. |
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Overview
The Call Center Professional Video Library offers real-life solutions for real-life call center situations. Filmed in actual class sessions, each video brings you together with customer service professionals representing major corporations and firms. With the convenience of video, attend sessions whenever you wish, alone or in groups, without disruption to call center scheduling. And, having your own personal or company copy means you can repeat the sessions as often as you wish and have them available for every new addition to the call center team. While intended primarily to provide aid and information to busy CSR's, these informative, thought-provoking seminars are useful to anybody who deals with customers. Principles explained in this new series can inspire a new outlook on dealing successfully on a daily basis with anyone, anywhere. Contents
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The Resource Center for Customer Service
Professionals LLC
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Last modified February 07, 2008