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Seminar Venue:

Chicago Training Center
181 West Madison
Corner of Madison and Wells
7th Floor
Chicago, IL 60602


Directions:

Entering the building:
  • Enter the building on the south side of Madison Street
  • Each day you will need to pass through security.
  • Tell the security agent that you are going to a training class on the 7th floor.
  • Security will verify your name on an attendance list (you will need to show a photo ID) and then issue a temporary security badge for the day.
  • Security may ask for your sponsor's name when you sign in. Your sponsor's name is LaCharlotte Pinkston.
  • Please note, bags may be subject to search.

To the training room:

  • Once through security, take the elevator to the 7th floor.
  • Go to the reception desk
  • You will be directed to the correct classroom by the receptionist.

Directions to the location:

Airports:

Chicago is serviced by both O’Hare International Airport (ORD) and Midway Airport (MDW). Both airports are connected to downtown Chicago via the CTA train system and a one way ride costs $2.

Train Stations (regional):

Suburban and regional train service is provided by Metra and Amtrak. Union Station, Ogilve Station, and LaSalle Station are the nearest Metra rail stations to the CME. For further information please visit www.metrarail.com or www.amtrak.com

Train Stations (local):

The training site is located several blocks southwest of the CTA brown line's Washington station. See the CTA website for more details.


Nearby Accommodations:

La Quinta Inn & Suites Chicago Downtown
One South Franklin
Chicago, IL 60606
Tel: (312) 558-1020

Hotel Allegro
171 West Randolph Drive
Chicago, IL  60601
Phone: (800) 643-1500

W Hotels Chicago
172 W Adams Street
Chicago, IL
Tel: (312) 332-1200

Club Quarters Chicago
111 W Adams St.
Chicago, IL 60603
Tel: (312) 214-6400

Normandie Inn
105 N Dearborn St.
Chicago, IL 60602
Tel: (312) 782-7463


The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 2010 Resource Center for Customer Service Professionals.  All rights reserved.
Last modified January 8, 2010