Seminar Fees:  

$1,095.00

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Pay by credit card
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Will fax company Purchase Order # to 708-246-0251.*

Will mail check payable to "Resource Center for Customer Service Professionals" to P.O. Box 401, Western Springs, IL 60558.*

 * Payment required minimum one business day prior to start of seminar. A credit card hold will be required on purchase orders.  The card will not be charged unless payment is not received within two weeks following the seminar.  

Now, select your free* gift for registering from the Resource Center Web Site!

Managing the Implementation of New Support Systems
Ergonomics: How to Make Your Workstation Work For You
How to Select and Use Outsourcing Services for the Help Desk
How to Establish Service Level Agreements
Marketing the Help Desk to Senior Managers and Customers
Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks and Support Centers
Building a World-Class Inbound Call Center
Creating Business Plans for Dummies

* Normal shipping and handling fees apply