Automating Your Support Center;
A Practical Guide to Assessing Service Automation
Tools by Knowledge Networks & the Software Support Professionals Association, 8-1/2" x 11" thermobound, 477 pages, current, $295 |
|
Overview
We are proud to offer "Automating Your Support Center", an absolute goldmine of information on how and why to select a support system, including critical information for 67 leading service automation products. In this tome of a resource, you'll learn from industry experts
Product reviews address important differentiations such as
Additional appendices crossreference products by operating system, very helpful in narrowing your initial software product search choices. |
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1997, 1998 Software
Company Restructuring Services. All rights reserved.
Last modified December 31, 1997
Web Site by Software Company Restructuring Services (708) 246-0320