Overview In your contact center you've probably got a few highly motivated, energetic and enthusiastic reps. They know your products and services and have the skills to make every customer feel valued. Imagine what it would be like to have an entire department filled with reps like these. With a little help from How to Hire the Best Service Professionals you can. This book focuses on the essential tools you can use to formalize your process. Each chapter includes numerous samples of hiring forms, checklists and guidelines currently being used by companies in various industries, which you can customize for your own organization.
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