Overview Heard the latest off-color joke circulating around the office? If so, you probably got it via e-mail or on the Internet. And you're not the only one. One large U.S. company estimates its e-mail messages at 1 million per day - obviously not all of them strictly business. In fact, productivity is plummeting and costs are climbing as employees squander hours online. Worse yet, trade secrets stored on computers are regularly stolen or compromised by employees and searches of business networks routinely turn up hundreds of megabytes of pornographic material and illegal software loaded by employees. In short, employee use and abuse of e-mail is running rampant - and it's costing businesses millions in litigation, settlement of lawsuits, theft, and wasted resources. It doesn't have to be that way. With clear, legally sound policies any company can reduce, even eliminate the dangers posed by computer and e-mail use, protect their interests - and reap the rewards of these technologies without any of the risks. e-policy is the first book written to help you do just that. A one-stop computer / e-mail policy writing kit, it examines the potentially astronomical costs of e-mail and Internet misuse, and gives you step-by-step guidelines for creating up-to-date, legally sound policies that explicitly define the rights and obligations of employees. e-policy is packed with background information, detailed instructions, sample clauses, prewritten policies you can put to immediate use, and real-life horror stories that emphasize how explosive these problems really can be - and how crucial the solution it provides is. Table of Contents
|
||||
Home
Help
Desk & Support Center
Call
Center Courses |
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2012 Resource Center
for Customer Service Professionals All rights reserved.
Last modified January 17, 2012