Running an Effective Help Desk by Barbara Czegel, softcover, 434 pages, 1998, $50 |
|||
Overview
Everything you need to create and maintain an efficient, cost-effective help desk that adds value to your business. Here is your one-stop source for all the advice, practical tips, and strategic guidance you need to cope with the increased demand, diminishing budgets and staffs, and rapidly evolving technology that can overwhelm even the staunchest of help desk managers and personnel. Help desk specialist Barbara Czegel shows you how to control the often chaotic nature of help desk operations by establishing clear and measurable goals, defining service priorities, and selecting and using tools to decrease staff workload and improve help desk performance. Using real-life examples and case studies supplemented with numerous charts and diagrams, she takes you step-by-step through each stage of planning, implementing, and operating a first-rate help desk. You will learn how to:
and much more. |
|||
|
The Resource Center for Customer Service
Professionals
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1999, 2000 Resource
Center for Customer Service Professionals. All rights reserved.
Last modified February 22, 2000
Web Site by Software Company Restructuring Services (708) 246-0320