Knowledge Matters – Especially At the Top
Nina Kawalek, CEO, The Resource Center for Customer Service
Professionals
presented January 24, 2006
Help Desk Books
Call Center
Management
Automation Aids
Online Support
Customer Satisfaction
Knock Your Socks Off
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
CRM
Bargain Books (50% off!)
Email the Librarian
Ways to Order
Shipping Options
Where to Learn More
| Special Offers for Summit Attendees | ||
| VoiceCon Orlando - March 6-9 Orlando, FL: Use promo code "G8FP1". 23% off the entire VoiceCon event. 33% off the special 2-day "conference within a conference," "Next Generation Contact Centers " | ||
| Get Ready for the a Transformational Outsourcing Megatrend | ||
| Recommended Reading: The Future of Outsourcing, BusinessWeek, January 30, 2006 | ||
| Strategic Challenge: Increasing Executive Outsourcing Talent at the Top | ||
| Training Program: Strategic Outsourcing Lifecycle, Implementation, and Management Skills Program | ||
| Strategic Challenge: Increasing Capacity | ||
| Training Program: Designing Six Sigma Call Centers | ||
| Training Program: Call Center Metrics, Data Analysis and Reporting | ||
| Training Program: Financial Management for Call Center Executives | ||
| Training Program: Six Sigma Black Belt Masters Course | ||
| Recommended Reading: Why Math Will Rock Your World, BusinessWeek, January 23, 2006 | ||
| Strategic Challenge: Offshore Employee Retention | ||
| Recommended reading: Offshoring in the Financial Services Industry: Risks and Rewards | ||
| Recommended reading: Developing Global Executives: The Lessons of International Experience | ||
| Recommended reading: Global Call Centers: Achieving Outstanding Customer Service Across Cultures and Time Zones | ||
| Recommended reading: Convergys: From Outsource Provider To Global Full-Service Outsourced Solutions Provider, Customer Interaction Solutions, September 2005 | ||
| Training Program: CIAC Certification Review: Operations Management | ||
| Training Program: CIAC Certification Review: People Management | ||
| Training Program: CIAC Certification Review: Customer Relationship Management | ||
| Training Program: CIAC Certification Review: Leadership and Business Management | ||
| Recommended reading: Global Literacies : Lessons on Business Leadership and National Cultures | ||
| Strategic Challenge: Differentiating Your Center in a Sea of Global Competitors | ||
| Take the Reality Check absolutely free (use promo code TRC) | ||
| Scheduling and Hosting RCCSP Knowledge Programs | ||
| If your organization would like to host a public open-enrollment session of any Resource Center training program, we want to hear from you. nmk@the-resource-center.com | ||
| If you would like to schedule an onsite private session of any Resource Center training program, please email nmk@the-resource-center.com | ||