Seminar Fees:  

$695
$590.75 - registered for both this class and Effective Call Center Coaching

* Seminars in Canada are subject to 7% tax

Select a payment option:

Pay by credit card
      Card:                     American Express         Visa         Mastercard
      Card number:         Exp. date:
      Cardholder Name:

Will fax company Purchase Order # to 708-246-0251.*

Will mail check payable to "Resource Center for Customer Service Professionals" to P.O. Box 401, Western Springs, IL 60558.*

 * Payment required minimum one business day prior to start of seminar. A credit card hold will be required on purchase orders.  The card will not be charged unless payment is not received within two weeks following the seminar.  

Now, select your free* gift for registering from the Resource Center Web Site!

The Help Desk Contribution to Corporate Benchmarking
Call Center Savvy
Maximizing Call Center Performance
Using Service Goals & Metrics to Improve Help Desk Performance
How to Measure Customer Satisfaction
Creating Business Plans for Dummies
Marketing the Help Desk to Senior Management and Customers
Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks and Customer Support Centers

* Normal shipping and handling fees apply