Seminar Fees:  

$1,095.00

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Pay by credit card
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Will fax company Purchase Order # to 708-246-0251.*

Will mail check payable to "Resource Center for Customer Service Professionals" to P.O. Box 401, Western Springs, IL 60558.*

 * Payment required minimum one business day prior to start of seminar. A credit card hold will be required on purchase orders.  The card will not be charged unless payment is not received within two weeks following the seminar.  

Now, select your free* gift for registering from the Resource Center Web Site!

Managing Unresolved Service Requests
How to Survive Call Volume Spikes
Using Service Goals and Metrics to Improve Help Desk Performance
Managing the Implementation of New Support Systems
How to Measure Customer Satisfaction
Marketing the Help Desk to Senior Managers and Customers
How to Select and Use Outsource Services for Your Help Desk
How to Establish and Maintain Service Level Agreements
Stop Being a Victim!
Get the Point: How to Write Policies, Procedures, and Tasks for Help Desks and Customer Support Centers

* Normal shipping and handling fees apply