Seminar Fees:  

$1,095

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Will fax company Purchase Order # to 708-246-0251.*

Will mail check payable to "Resource Center for Customer Service Professionals" to P.O. Box 401, Western Springs, IL 60558.*

 * Payment required minimum one business day prior to start of seminar. A credit card hold will be required on purchase orders.  The card will not be charged unless payment is not received within two weeks following the seminar.  

Now, select your free* gift for registering from the Resource Center Web Site!

The Help Desk Contribution to Corporate Benchmarking
The How to Establish and Maintain Service Level Agreements
Using Service Goals & Metrics to Improve Help Desk Performance
How to Measure Customer Satisfaction
Marketing the Help Desk to Senior Managers and Customers
Principles of Effective Leadership for the Support Organization

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