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This course was developed to provide you with information on the structure, architecture, and design of today's voice and telephony networks, as well as valuable insight into how new technologies will be integrated.

In this class, you'll learn about:

• Voice networks and telephony

• Digital networking

• Wireless, cellular, and satellite communications

• Service providers and public network architecture

• PBX, Centrex, ACD, and key systems

• Call processing

• CTI equipment and services

• Signaling, including SS7

This course is appropriate for data professionals needing voice training, consultants, executives, IT managers, marketing/sales, and network analysts, designers, engineers, and technicians.

Look at this agenda!

Overview of Telecommunications

Understand the major events in U.S. telecommunications, including the AT&T infrastructure before and after divestiture, and the Telecom Act.

• Short history of telecommunications
• Types of connections
• Differentiating types of calling services
• Divestiture of AT&T and equal access
• Introduction to the Telecom Act of 1996
• U.S. regulatory bodies
• Standards

Call Processing

Explore telephone components, central office switches, the PSTN, and signaling.

• Components of the telephone
• Local loop connection
• Central office switch
• Public Switched Telephone Network (PSTN)
• Signaling over POTS

Voice Telecommunications Providers and Services

Explore service providers, defining local versus long distance traffic, connecting to the central office, differentiating between types of circuit switches, types of calling services provided, signaling in the PSTN.

• Describe the differences between incumbent and competitive local service providers
• Define local versus long distance traffic and what has changed
• Illustrate how connections are made to the central office
• Differentiating between C.O. and tandem circuit switches
• Signaling over the PSTN using SS7

Technology Fundamentals

Examine communications methods and devices, how voice is transmitted, and the principles of multiplexing.

• Communications methods
• Modulation/demodulation
• Communications devices
  • Telephone
  • Codec
  • Modem
  • CSU/DSU
• Electromagnetic spectrum
• Types of media
  • Copper
  • Shielded/unshielded twisted pair
  • Coaxial cable
  • Fiber Optic
  • Multimode
  • Single mode
  • Wireless communications
  • System classes
  • Directional systems
  • Omnidirectional systems
  • Transmission impairments
  • Microwave communications
  • Intro to satellites
  • Geostationary
  • Low Earth Orbit (LEO)
  • Multiplexing
  • Frequency Division Multiplexing (FDM)
  • Time Division Multiplexing (TDM)
  • Wave Division Multiplexing (WDM)

Digital Access and Transport Systems

Learn how voice signals are converted to digital, digital access and cross-connect systems, and high-speed services.

• Converting a voice signal to digital
• North American Digital Hierarchy (NADH)
  • DS0
  • DS1 (T1)
  • DS2
  • DS3
• European hierarchy
  • E1
  • E2
  • E3
• Digital Access and Cross-connect System (DACS)
• Synchronous Optical Network (SONET)
  • SONET/SDH hierarchy rates
  • Concatenation - super rate payloads
  • Virtual tributaries
  • SONET topology
• Integrated Services Digital Network (ISDN)
  • ISDN fundamentals
  • Interface types
  • Basic Rate Interface (BRI)
  • Primary Rate Interface (PRI)
  • Categories of equipment
  • Applications for ISDN
• xDSL
  • Installation challenges
  • Asymmetrical bandwidth
  • Asymmetric DSL (ADSL) for voice and data
  • g.dmt
  • G.lite
  • High-Speed DSL (HDSL) symmetrical service

Customer Premises Equipment and Services

Comprehend PBX, Key systems, and ACDs. Understand Centrex and CTI.

• Customer telephone system types
  • Private Branch exchanges (PBXs)
  • Key systems
  • Hybrid system
• Automatic Call Distributors (ACDs)
• Computer Telephony Integration (CTI)
• Interactive Voice Response (IVR)
• Cabling, connectors and equipment (business environment)
• Centrex service
  • Analog
  • Digital (ISDN)

Wireless Telecommunications

Examine the evolution of wireless technology, cellular networks, and air interfaces. Understand AMPS, GSM, and PCS.

• Components of a cellular network
  • Mobile Telephone Switching Office (MTSO)
  • Mobile subscriber units
  • Cell sites
  • Base station transceivers
  • Cellular antennas
• Evolution of mobile telecommunications
• Cellular telephony
  • Cellular concept - reusing frequencies
  • Cell clusters
  • Handoff between adjacent cells
  • Air interfaces
  • Frequency Division Multiple Access (FDMA)
  • Time Division Multiple Access (TDMA)
  • Code Division Multiple Access (CDMA)
• Advanced Mobile Phone Service (AMPS)
• Second generation wireless technology
  • Digital cellular
  • Global System for Mobile Communications (GSM)
  • Personal Communications Service (PCS)
• Other wireless technologies
  • Cordless telephony
  • Fixed wireless access
  • Wireless local loop implementation
  • Wireless PBX implementation

The Future of Voice Telecommunications

Examine the technologies driving voice and data convergence. Explore how voice and data is being carried over cable TV networks and how LECs are deploying networks.

• Migration from circuit to packet switching
• Convergence of voice and data for enterprise networks
• Voice over cable TV networks
• Digitizing voice over DSL

Special bonuses for on-line registration!

Register from this web site and receive a complimentary telephony book from the Resource Center. Choose from:  

Thomas' Concise Telecom & Networking Dictionary
The Telephony Tutorials
Telecommunications Projects Made Easy
McGraw-Hill Illustrated Telecom Dictionary
Business Telecom Systems
Predictive Dialing Fundamentals

* Normal shipping and handling fees apply

Seminar Schedule

July 22-23*	Boston	Billerica Training Center ()
July 22-23*	New York	New York Training Center ()
July 29-30*	Minneapolis	Euler Training Center ()

The Training Center opens every day at 7:30 AM. You must sign-in with the receptionist on the first day of class. If you register less than a week in advance of a class, please bring your confirmation letter. Classes begin at 8:30 AM each day and conclude at 4:30 PM unless otherwise directed. Business casual attire is appropriate.

* Maximize your learning experience. Register for an additional two days of training on advanced topics for four full days of training! Telecommunications Fundamentals I is immediately followed by:

Telecommunications Fundamentals II

Registration Fees

The per student registration fee for this seminar is $1,295 (only $1,165 if you register online with your credit card), and includes the seminar, course materials, and morning and afternoon refreshments.

Payment is due prior to the conference.

Cancellation Policy.  Due to the preparations required for this seminar, registrants are expected to attend the seminar at the location and date selected. If you can not attend, you may transfer your registration to another person at no additional charge and without penalties. Registrants may cancel up to forty-five days in advance of the seminar start date for a full refund, less administrative fees of $400.  There will be no refunds or credits for cancellations made within forty-five days of the seminar or for non-attendance. Please be sure you can attend before registering.

If there is a possibility you may not be able to attend, you may request that your registration be put on a cost-free "hold" at the time of registration.  If you request "hold" status, processing of your payment, and confirmation in the seminar, will only proceed at your explicit direction.

In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date.  Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.