The ITIL v2 to v3 Bridge course is a one day overview of the new and modified topics in ITIL v3. This course updates current ITIL Foundation certificate holders on the recently redesigned ITIL best practices philosophy, from a process-led approach to a service lifecycle approach. By participating in this course you will discover and examine the key differences and benefits of ITIL v3. While all v2 certifications remain relevant, those candidates wishing to earn their ITIL Diploma must either complete a v3 Foundation course, or the Bridge course, and pass the correlating exam. You will:
Instructors: Certification: The Foundation Bridge exam is 20 questions in 30 minutes, leading to the ITIL® v3 Foundation Certificate in IT Service Management
Registration
Fees
*Caribbean and South American classes are $650 per attendee. To register, click on the "Book Now" button or please call (708) 246-0320 Seminar Schedule Class begins at 8:00 AM each day and concludes at 5:00 PM unless otherwise directed. Business casual attire is appropriate.
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Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar. Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $250. Or, you may transfer your registration to another member of your company at no additional charge. Registrants canceling within fourteen days of the seminar will receive credit, less administrative fees of $250, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to
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The Resource Center for Customer Service
Professionals LLC
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2006-2008 Resource
Center for Customer Service Professionals, LLC. All rights reserved.
Last modified July 19, 2008