Understanding Voice Over IP
2-day training seminar.
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Overview

Understanding Voice over IP helps you appreciate how VoIP is evolving and how it’s being implemented in today’s networks. You will have a better understanding of the changes facing the telecom infrastructure, as well as the movement toward Internet Protocol (IP), and an appreciation of some of the supporting protocols.

This course draws students from all backgrounds, including marketing, sales, network developers, and planners.  If you are involved in any facet of the industry, you will be affected by the migration toward VoIP.

This course will bring you up to speed and helps you appreciate the major changes in the months and years to come. Upon completion of this course, you will be able to:

  • Explain gateways and their capabilities, how phone calls are made over VoIP networks, and how VoIP is used in private networks.
  • Describe the protocols that support VoIP calls and explain how IP works with the Public Switched Telephone Network (PSTN).
  • Identify some of the challenges VoIP faces in today’s networks to demonstrate a good understanding of its capabilities.

Look at this agenda!

Day One

Course Introduction

  • Market Drivers for Voice over Internet Protocol (VoIP)
  • Basic Definitions and Building Blocks
  • Course Objectives and Outline

Industry Overview

  • Brief History of VoIP
  • Basic VoIP Call
    • Typical Gateway Capabilities
  • Industry Segments and Markets
    • Vendors
    • Service Providers
    • Applications
  • Regulatory Environment
  • Internet Telephony Service Providers (ITSPs)
  • Carrier Networks
  • Enterprise Networks

Transport Protocols and Voice Packetization

  • Internet Addressing and Domain Name Service (DNS)
  • IP Routing
  • Transmission Control Protocol (TCP) and User Datagram Protocol (UDP)
  • Real-Time Transport Protocol (RTP) and Real-Time Transport Control
  • Protocol (RTCP)
  • Voice Coding and Compression
    • G.711 Pulse Code Modulation (PCM)
    • Linear Predictive Coders (LPCs): G.723.1 and G.729
  • Silence Detection and Suppression
  • Voice over Frame Relay (VoFR) and Voice over Asynchronous Transfer
  • Mode (VoATM)

Protocols for VoIP Call Control

  • H.323: ITU Standard for Packet-Based Multimedia Communications Systems
    • Terminals, Gateways, Gatekeepers, and Multipoint Control Units (MCUs)
    • Call Setup Using H.225, H.245, and Fast Connect
    • Multimedia Call Control and Bandwidth Change
  • Session Initiation Protocol (SIP)
    • Proxy and Redirect Servers

Day Two

  • Call Setup and the Session Description Protocol (SDP)
  • SIP Applications
  • Media Gateway Control (MEGACO/H.248)
    • Media Gateways and Media Gateway Controllers
      • Call Control using MEGACO/H.248
    • Media Gateway Control Protocol (MGCP)
  • Comparison of VoIP Call Control Protocols

Interworking with the Public Switched Telephone Network (PSTN)

  • Overview of the PSTN and Signaling System Number 7 (SS7)
  • H.323 and SS7 Interworking
  • SIP and SS7 Interworking
  • MEGACO and SS7 Interworking
  • Addressing
    • E.164 Number Mapping (ENUM)
    • Telephone Routing over IP (TRIP)
  • VoIP and Intelligent Networks (INs)
  • Softswitch

Quality of Service

  • Quality Measurements and Mean Opinion Scores (MOSs)
  • Impacts of Delay on Interactive Conversations
  • Echo and the Use of Echo Cancelers
  • Delay Variation and Jitter Buffers
  • Managing Delay
  • Simple Differentiated Services (DiffServ)
  • Multiprotocol Label Switching (MPLS)
  • Tuning a Packet Voice Network

Services and Implementation Issues

  • New Service Opportunities
  • Fax over IP (FoIP)
  • End-to-End VoIP
    • Digital Subscriber Line (DSL)
    • Cable
  • Security
  • Billing

Course Summary

Special bonuses for on-line registration!

Register from this web site and receive a complimentary* book from the Resource Center. Choose from:

Click here to learn more The Telephony Tutorials
Click here to learn more Telecommunications Projects Made Easy
McGraw-Hill Illustrated Telecom Dictionary
Business Telecom Systems
Click for more information! Microsoft Internet & Networking Dictionary
Click here to learn more! Network Tutorial

* Normal shipping and handling fees apply

Seminar Schedule
No schedule at this time

Class begins at 8:30 AM and ends at 5:00 PM on the first day and 4:00 PM on the second day.  Please arrive at 8:00 AM on the first day to sign-in.

Registration Fees

The per student registration fee for this seminar is $1,195, and includes:

  • The seminar

  • Course materials

  • Glossary of  industry terms

  • Breakfast, lunch and refreshments.

On-site seminars are also available. Fill out the registration form and mark "On site at my company" - we'll call you with the details!

                Register Now!

Payment is due prior to the conference.  If payment is not received, a credit card hold will be required for participation.  This card will only be processed if payment has not been received within two weeks following the conference.

Cancellation Policy.  Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $300.  Or, you may transfer your registration to another member of your company at no additional charge.  Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $300, toward any other Resource Center seminar.  In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares.

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The Resource Center for Customer Service Professionals
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251  

Copyright © 2003-2004  Resource Center for Customer Service Professionals.  All rights reserved.
Last modified December 3, 2004