Understanding Voice over IP helps you appreciate how VoIP is evolving and how its being implemented in todays networks. You will have a better understanding of the changes facing the telecom infrastructure, as well as the movement toward Internet Protocol (IP), and an appreciation of some of the supporting protocols. This course draws students from all backgrounds, including marketing, sales, network developers, and planners. If you are involved in any facet of the industry, you will be affected by the migration toward VoIP. This course will bring you up to speed and helps you appreciate the major changes in the months and years to come. Upon completion of this course, you will be able to:
Look at this agenda! Day One Course Introduction
Industry Overview
Transport Protocols and Voice Packetization
Protocols for VoIP Call Control
Day Two
Interworking with the Public Switched Telephone Network (PSTN)
Quality of Service
Services and Implementation Issues
Course Summary Special bonuses for on-line registration! Register from this web site and receive a complimentary* book from the Resource Center. Choose from:
* Normal shipping and handling fees apply Seminar Schedule
Class begins at 8:30 AM and ends at 5:00 PM on the first day and 4:00 PM on the second day. Please arrive at 8:00 AM on the first day to sign-in. Registration Fees The per student registration fee for this seminar is $1,195, and includes:
On-site seminars are also available. Fill out the registration form and mark "On site at my company" - we'll call you with the details! Payment is due prior to the conference. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the conference. Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $300. Or, you may transfer your registration to another member of your company at no additional charge. Registrants cancelling within fourteen days of the seminar will receive credit, less administrative fees of $300, toward any other Resource Center seminar. In the unlikely event that a seminar must be cancelled, you will be notified at least one week prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. |
||||||
| Home
Help Desk Books
More Telecom Seminars
Email the Librarian
|
The Resource Center for Customer Service
Professionals
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 2003-2004 Resource
Center for Customer Service Professionals. All rights reserved.
Last modified December 3, 2004