The goal is simple: keep your customers happy and your company profitable.
For Customer Service Providers (CSPs) this simple goal presents a myriad of complex challenges. As a third party or internal provider, you have two distinct customers to satisfy your client, the buyer of your services, and their client, the end-user of your client's services. The best way to ensure total customer satisfaction is to have your organization using clearly defined operational best practices and to ensure your staff is fully trained to meet the demands of this strategy.
By participating in this course you will:
Who Should Participate
Continental breakfast served at 8:00 am and Lunch at 12:30 to 1:30 pm.
To register, follow the "Book Now" link below or call (708) 246-0320
Class hours are 8:30 AM to 5:30 PM each day.
Payment is due prior to the seminar. If payment is not received, a credit card hold will be required for participation. This card will only be processed if payment has not been received within two weeks following the seminar. Multiple attendee registration discounts apply only to attendees from the same company attending the same (day and location) seminar.
Cancellation Policy. Registrants may cancel up to fourteen days in advance of the seminar start date for a full refund, less administrative fees of $700. Or, you may transfer your registration to another member of your company at no additional charge. Registrants cancelling within fourteen days of the seminar will receive training credit, less administrative fees of $700 toward any other Resource Center seminar. There will be no refunds or credits for non-attendance.
In the unlikely event that a seminar must be cancelled, you will be notified at least two weeks prior to the seminar date. Seminar provider is not responsible for losses due to cancellation including losses on advanced purchase airfares. As seminars are cancelled for under-enrollment from time to time, we strongly recommend that registrants traveling by air purchase only refundable tickets.
Seminar agenda subject to change.
The Resource Center for Customer Service
PO Box 401, Western Springs, IL 60558
Tel: (708) 246-0320 Fax: (708) 246-0251
Copyright © 1997-2012 Resource
Center for Customer Service Professionals LLC. All rights reserved.
Last modified March 9, 2012