Help Desk and Support Center Certifications


Help Desk Support Professional Certification & Training, 2-day training seminar, includes the certification exam

Attend two intensive days designed specifically for front-line and second tier help desk professionals. You will learn about the help desk profession, the help desk's role in your organization, and just about everything on how to successfully communicate with callers. With a focus on communication skills, this seminar is perfect for new help desk professionals, experienced reps and entire help desk teams.  To learn more,


Support Center Specialist Certification & Training, 2-day training seminar, includes the certification exam

This course is for support professionals with advanced experience and skills in support services. Such individuals frequently function as team leads. The course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management, teamwork and much more. To learn more,


Support Center Supervisor Certification & Training, 3-day training seminar, includes the certification exam

This course is ideal for help desk and support center supervisors, team leads and those who have just joined the management ranks. This course covers the fundamentals of supervision in a technical support environment. It focuses specifically on the leadership and management challenges faced by technical support management professionals. To learn more,


Support Center Management Certification & Training, 4½-day training seminar, includes the certification exam

This high level training course is tailored to executives, directors and senior operations managers responsible for the strategic leadership, financial stability, operational performance and overall quality of the support organization. For details,


Field Support Manager Certification & Training, 4½-day training seminar, includes the certification exam

This course is specifically for professionals who wish to develop their skills in managing field service and support operations. The course provides training on the fundamentals of managing remote customer facing staff and operations.   For details,


Customer Service Representative Certification and Training
Online self-study, includes the certification exam.

This self-study, self-paced course is designed for new front-line service representatives.   Participants will learn fundamental principles and techniques for delivering excellent customer service. The course covers critical skills in professionalism, communication, call management, stress management and more.  For details,

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Help Desk Books
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Customer Satisfaction
Knock Your Socks Off Service
Help Desk Institute
Telecom Books
Communication Skills
Call Center Monitoring
CRM
Hiring, Training, & Retention
Outbound Telebusiness
Novelties, Gifts, & Humor
Bargain Books (50% off)

Seminars

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The Resource Center for Customer Service Professionals LLC
PO Box 401, Western Springs, IL  60558
Tel: (708) 246-0320   Fax: (708) 246-0251

Copyright © 1998-2008   Resource Center for Customer Service Professionals LLC.  All rights reserved.
Last modified April 09, 2008