Help Desk and Support Center Certifications
Attend two intensive days designed specifically for front-line and second
tier help desk professionals. You will learn about the help desk profession,
the help desk's role in your organization, and just about everything on how
to successfully communicate with callers. With a focus on communication skills,
this seminar is perfect for new help desk professionals, experienced reps
and entire help desk teams. To learn more,
Support Center Specialist Certification & Training, 2-day training seminar, includes the certification exam
This course is for support professionals with advanced experience and skills
in support services. Such individuals frequently function as team leads.
The course focuses on advanced problem resolution techniques, communicating
with difficult customers, negotiating strategies, metrics, knowledge management,
mentoring, project management, teamwork and much more. To learn more,
Support Center Supervisor Certification & Training, 3-day training seminar, includes the certification exam
This course is ideal for help desk and support center supervisors, team leads
and those who have just joined the management ranks. This course covers the
fundamentals of supervision in a technical support environment. It focuses
specifically on the leadership and management challenges faced by technical
support management professionals. To learn more,
Support Center Management Certification & Training, 4½-day training seminar, includes the certification exam
This high level training course is tailored to executives, directors and
senior operations managers responsible for the strategic leadership, financial
stability, operational performance and overall quality of the support
organization. For details,
Field Support Manager Certification & Training, 4½-day training seminar, includes the certification exam
This course is specifically for professionals who wish to develop their skills
in managing field service and support operations. The course provides training
on the fundamentals of managing remote customer facing staff and operations.
For details,
Customer Service Representative Certification and Training Online self-study, includes the certification exam.
This self-study, self-paced course is designed for new front-line service
representatives. Participants will learn fundamental principles and
techniques for delivering excellent customer service. The course covers critical
skills in professionalism, communication, call management, stress management
and more. For details,
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