Help Desk and Support Center Certifications
Attend two intensive days designed specifically for front-line and second
tier help desk professionals. You will learn about the help desk profession,
the help desk's role in your organization, and just about everything on how
to successfully communicate with callers. With a focus on communication skills,
this seminar is perfect for new help desk professionals, experienced reps
and entire help desk teams. To learn more,
Support Center Specialist Certification & Training, 2-day training seminar, includes the certification exam
This course is for support professionals with advanced experience and skills
in support services. Such individuals frequently function as team leads.
The course focuses on advanced problem resolution techniques, communicating
with difficult customers, negotiating strategies, metrics, knowledge management,
mentoring, project management and teamwork, and much more. To learn
more,
Support Center Supervisor Certification & Training, 3-day training seminar, includes the certification exam
Ideal for help desk and support center supervisors, team leads and those
who have just joined the management ranks. This course covers the fundamentals
of supervision in a technical support environment. It focuses specifically
on the leadership and management challenges faced by the technical support
management professionals. To learn more,
Support Center Management Certification & Training, 4½-day training seminar, includes the certification exam
This high level training course is tailored for executives, directors and
senior operations managers responsible for the strategic leadership, financial
stability, operational performance and overall quality of the support
organization. For details,
Field Support Manager Certification & Training, 4½-day training seminar, includes the certification exam
Designed for service and support professionals who wish to develop their
skills for managing a field service and support operation. The course provides
training on the fundamentals of managing remote customer facing staff and
operations in a field service environment. For details,
Certified Field Service Professional, Online self-study training course and certification, $495
Developed specifically for technical field engineers, the Field Service
Professional online training course offers a self directed, modular, and
interactive online learning opportunity with on-the-job tools for the field
engineers combined with a skills reinforcement tool kit for field leaders.
For details,
Knowledge Management Certification and Training 2-day training seminar, includes the certification exam.
Participants will be presented with techniques and best practices for selecting,
implementing, populating, maintaining, and evaluating the success of knowledge
base tools. For details,
Customer Service Representative Certification and Training Online self-study, includes the certification exam.
This self-study, self-paced course is designed for new front-line service
representatives. Participants will learn fundamental principles and
techniques for delivering excellent customer service. The course covers critical
skills in professionalism, communication, call management, stress management
and more. For details,
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